Making a withdrawal at Circus
Have you just won a nice sum of money at Circus and want to enjoy it right away? It’s really easy! Here at Circus, you decide how and where to withdraw your money: by bank transfer or at one of our many withdrawal points.
How to withdraw your winnings
Log in to your Circus account
Go to the “Money” section and click on “Withdrawal”
Choose your withdrawal method and how much you would like to withdraw
Confirm your choices and follow the instructions on the screen
Is this the first time you are making a withdrawal at Circus? A member of the Circus team may contact you to ask for ID documents. This is a legal requirement and you will only be asked for these documents once.
Make a withdrawal online or in a Circus Casino gaming hall
At Circus, there are lots of different options for making a withdrawal! You can withdraw your winnings at a Circus gaming hall or at the Circus Casino Resort de Namur. Don’t want to have to travel? You can also make a withdrawal online so you don’t even have to get up off the sofa!
To withdraw your winnings in cash at one of our many Circus branches, start by following the steps below and choose your favourite gaming hall. Then, pick a four-digit passcode. Make sure you memorise it because you will have to give the cashier at the gaming hall this code to be able to withdraw your winnings.
Once your request has been approved, you will receive an email advising you that your withdrawal is being processed. You will then receive a confirmation message within 24 hours* informing you that your money is available in your chosen Circus gaming hall.
Then all you have to do is go to your Circus Casino to collect your winnings. Don’t forget to bring your identity card: you will need it to finish the withdrawal process.
You can only carry out one gaming hall withdrawal at a time. If you already have an ongoing withdrawal in a gaming hall, you must withdraw your winnings first before making a new request.
* This deadline may be extended, including when:
- additional verifications are imposed by the law or any other regulations;
- the customer made a withdrawal request a few minutes after canceling a previous request;
- the customer requests withdrawals using several methods;
- the game provider wishes to verify the validity of a result.
Follow the steps above and choose “Withdrawal by bank transfer”. Fill in your details and confirm them. You will receive a confirmation email within 24h to inform you that your withdrawal is being processed. Your winnings will then be transferred to your bank account within 4 to 5 working days, depending on your bank.
You can also withdraw your winnings to an electronic wallet. To do this, follow the steps above and choose “Wire transfer withdrawal”. Fill in your details and confirm them. Once your withdrawal request has been processed, the amount will be available in your electronic wallet within 1 to 24 hours.
Please note: this withdrawal method is only available if you’ve previously made a deposit using the same method.