FAQ - Deposits and withdrawals

You aren’t able to make a deposit? Your withdrawal hasn’t arrived in your bank account yet? Find the answers to all our players’ most frequently asked questions about deposits and withdrawals.

How can I deposit money at Circus?

Making a deposit at Circus is really simple! In your account, go to the “Deposit” tab and follow the instructions shown on your screen. Our website offers several payment methods so you can choose the option that works best for you:

  • Quick deposit via QR code
  • Online deposit with bank card: Bancontact, Visa or Mastercard
  • Online deposit by prepaid card: Paysafe Card, Neosurf
  • Online deposit by electronic wallet: Skrill and Paypal
  • Deposit in a gaming hall: to find the closest Circus Casino to you, check our Establishments page.

You also have the option to securely buy prepaid codes using various payment methods via OmniumSecure.

To learn more about deposits at Circus, follow our deposit methods guide.

How can I withdraw money at Circus?

Making a withdrawal at Circus is really simple! In your account, go to the “Withdrawal” tab and follow the instructions shown on your screen. Our website offers several payment methods so you can choose the option that works best for you:

  • Withdrawal by bank transfer: the money will be available in your bank account within a period of 3 to 7 days.
  • Quick withdrawal via Skrill: this feature is only available if you have already made a deposit via Skrill.
  • Quick withdrawal by PayPal: it is only possible to make a withdrawal to your PayPal account if you have already used this PayPal account for a deposit of at least €10.00.
  • Withdrawal in a gaming hall: the money will be available in your favorite Circus establishment within 24 hours.

Then what? Choose the amount you would like to withdraw (between €10 and €25,000), enter your bank details and click on “Validate”.

To learn more about withdrawals at Circus, follow our withdrawal methods guide.

What is the minimum and maximum amount I can deposit?

The deposit amount is a minimum of €10 (€5 if you opt for a deposit via Neosurf Card). As of 20 October 2022, the Belgian regulation imposes a default deposit limit of €200 per week

As a 100% legal gaming and sport betting website, Circus respects this limit. For more information, check out our page on the default deposit limit.

I have turned off my default limit, but I can no longer deposit?

One of your personal deposit limits may have been reached.  Check in your account settings or via the deposit tab

I had turned off my default limit before 20 October 2022 and I can no longer deposit?

The Royal Decree of 19 June 2022 requires that deposit limits be reset and reduced to €200 per week on all player accounts. Removing it requires an active request from you which can be made from 20 October 2022. You can make your request via the deposit tab or via your player account settings. 

I have a personal deposit limit higher than the default limit, but I can't deposit anymore?

The most restrictive deposit limit is always applied. If you haven’t requested that your deposit limit is turned off, it will remain in effect. This default limit will also remain in effect until the Gaming Commission approves your request or rejects it. 

My request to turn off the default limit has been denied and I don't understand why?

If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Central Individual Credit Register of the National Bank of Belgium. 

To find out the reasons for this registration in the file, please go to the National Bank of Belgium website

What is the minimum and maximum amount I can withdraw?

The minimum and maximum withdrawal amount depends on the payment method you choose:

  • Withdrawal by bank transfer: €10 minimum and €25,000 maximum
  • Quick withdrawal by Skrill: €15 minimum and €25,000 maximum
  • Withdrawal in our establishments
    In a Circus Casino: €15 minimum and €2,000/day maximum
    At the Grand Casino de Namur: €15 minimum and €3,000/day maximum
I would like to make a deposit with a prepaid card. How can I do it?

To get a prepaid card, you have several options:

  • Paysafecard: find a sales point or order your card online on the paysafecard website
  • Neosurf: create your online account on the Neosurf website

You can also buy your prepaid paysafecard, moneyclic and CASHlib codes securely online via Omnium secure.

Once you have your prepaid card, you can use it on our website to make a deposit in just a few clicks. To do this, click on “Deposit”, select your payment method as well as the amount you want to deposit, and click on “Validate”. You will then be redirected to the partner website where you will have to enter your details. Then what? Start to play!

I made an online withdrawal request. How long will it be before the money is available in my bank account?

Withdrawal requests are processed within 1 working day by our team. Then, depending on your bank, a period of 1 to 3 days is necessary for the money to be available in your bank account.

The total time therefore varies between 3 and 5 days between the request and the moment when the money is available in your bank account.

When a withdrawal is waiting for validation, it is not possible to make any other deposits. However, you can cancel an ongoing withdrawal via the menu “Account - Withdrawal history”.

I made a withdrawal request in a Circus gaming hall. When will the money be available in the gaming hall?

Withdrawal requests in our Circus gaming halls are validated within 5 minutes following the withdrawal request.

Nevertheless, we advise you to always check the status of your withdrawal request in your withdrawal history. If your withdrawal shows the “Delayed by 24 hours” status, this means that it needs manual validation. In this case, you will be notified by email as soon as your withdrawal is validated and therefore available in your Circus gaming hall.

Is my money safe at Circus?

Yes. Unlike illegal websites that very often operate from tax havens out of control, the Circus website respects Belgian legislation, operates under the control of the Belgian Gaming Commission, and is based in Belgium.

Therefore, the money deposited on your Circus account remains secure in Belgium.

I’m not able to make a deposit. What should I do?

If you aren't able to make a deposit, there are several possible reasons:

  • Your balance is insufficient: recharge your bank or prepaid card and try again
  • You have made an error in your details (card number, expiration date, etc.): check your information and try again
  • You have reached your use limit: try again later
  • A technical problem occurred with the bank: try again later
  • You have activated a break on our website: you must wait until the end of the period set to be able to make a new deposit
I’m not able to make a withdrawal. What should I do?

If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you registered at Circus. Also check your spam folder. Click on the link to confirm your email address, then try again. Another possible reason: your account hasn’t been authenticated yet. If this is the case, you will be automatically redirected to the page where you need to send your authentication documents. Once your account has been authenticated by our teams, you can make a withdrawal.

When a withdrawal request fails, you will always be notified by email. Also check your spam folder.

If despite all this the problem persists, please contact our customer service.

I made a withdrawal request, but I’ve changed my mind. Can I cancel it?

You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in your account. You can cancel a withdrawal if it shows the “pending” status. In this case, simply click the “Cancel” button.

If the “Cancel” button doesn’t appear, there are several possible reasons:

  • Your request has already been processed and it is therefore no longer possible to cancel it
  • Your account is being authenticated. Once your account has been authenticated, you will have the choice to cancel or make your withdrawal again.
I can’t find my deposit in my history. How can I know if it has been successfully completed?

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts.

Has the deposit amount been withdrawn from your bank account? Please contact our teams and explain that your bank account has been debited as well as the date and time of your transaction via our customer service.

My deposit has been ongoing for more than 10 minutes. What should I do?

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all your deposit attempts.

Has the deposit amount been withdrawn from your bank account? Please contact our teams and explain that your bank account has been debited as well as the date and time of your transaction via our customer service.

A transaction has been debited from my bank account but hasn’t appeared on my player account. What should I do?

Please contact our teams and explain that your bank account has been debited as well as the date and time of your transaction via our customer service.

My transaction was refused by HiPay. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons:

  • Your balance is insufficient: recharge your card and try again
  • You have made an error in your details (card number, expiration date, etc.): check your information and try again
  • You have reached your use limit: try again later
  • A technical problem occurred with the bank: try again later

If despite this the problem persists, please contact our customer service.

Don’t forget that you can also make a deposit by bank card via Bancontact or by prepaid card via paysafecard.

My transaction was refused by paysafecard. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page, there are several possible reasons:

  • Your balance is insufficient: recharge your card and try again
  • You have made an error in your details (card number, expiration date, etc.): check your information and try again
  • You have reached your use limit: try again later
  • A technical problem occurred with the bank: try again later

If the problem continues, please contact paysafecard by telephone at +3278481493 (from Monday to Sunday between 10:00 and 22:00) or by email at [email protected]

Don’t forget that you can also make a deposit by bank card via Bancontact or by HiPay.

Do I have to pay tax on my winnings?

No, you don’t have to pay any tax on the amounts you win by playing at Circus. For more information about tax on games of chance, go to the Belgian Gaming Commission website.

Can I transfer my winnings to a different account than the one I deposited from?

No, this is unfortunately not possible. Withdrawals can only be made using the same method that you used to deposit money on your account. It is a legal obligation that aims to fight money laundering.

Does Circus take a commission from my deposits and withdrawals?

No, we don’t take any commission from the deposits or withdrawals that you make on your Circus account.

My email address
Please enter a valid email address
Can’t remember which email address is linked to your account ? Contact our customer service team.
Terms and conditions of use

Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.

Privacy policy

I certify that I am at least 18 years old, that I have read and accepted the privacy policy describing the processing of personal data for legal, contractual or legitimate purposes.

You are self-excluded for the moment

You have been excluded from our website at your request for a 6-month period.

To have your self-exclusion cancelled, please contact our customer service.