FAQ - Deposits and withdrawals

Making a deposit at Circus is really simple! In your account, go to the “Deposit” tab and follow the instructions shown on your screen. Our website offers several payment methods so you can choose the option that works best for you:

• Quick deposit via QR code
• Online deposit with bank card: Bancontact, Visa or Mastercard
• Online deposit by prepaid card: Paysafe Card, Neosurf
• Online deposit by electronic wallet: Skrill and Paypal
• Deposit in a gaming hall: to find the closest Circus Casino to you, check our Establishments page.

You also have the option to securely buy prepaid codes using various payment methods via OmniumSecure.

To learn more about deposits at Circus, follow our deposit methods guide.

Making a withdrawal at Circus is really simple! In your account, go to the “Withdrawal” tab and follow the instructions shown on your screen. Our website offers several payment methods so you can choose the option that works best for you:

• Withdrawal by bank transfer: the money will be available in your bank account within a period of 3 to 7 days.
• Quick withdrawal via Skrill: this feature is only available if you have already made a deposit via Skrill.
• Quick withdrawal by PayPal: it is only possible to make a withdrawal to your PayPal account if you have already used this PayPal account for a deposit of at least €10.00.
• Withdrawal in a gaming hall: the money will be available in your favorite Circus establishment within 24 hours.

Then what? Choose the amount you would like to withdraw (between €10 and €25,000), enter your bank details and click on “Validate”.

To learn more about withdrawals at Circus, follow our withdrawal methods guide.

The deposit amount is a minimum of €10 (€5 if you opt for a deposit via Neosurf Card). As of 20 October 2022, the Belgian regulation imposes a default deposit limit of €200 per week. 

As a 100% legal gaming and sport betting website, Circus respects this limit. For more information, check out our page on the default deposit limit.

One of your personal deposit limits may have been reached.  Check in your account settings or via the deposit tab. 

The Royal Decree of 19 June 2022 requires that deposit limits be reset and reduced to €200 per week on all player accounts. Removing it requires an active request from you which can be made from 20 October 2022. You can make your request via the deposit tab or via your player account settings. 

The most restrictive deposit limit is always applied. If you haven’t requested that your deposit limit is turned off, it will remain in effect. This default limit will also remain in effect until the Gaming Commission approves your request or rejects it. 

If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Central Individual Credit Register of the National Bank of Belgium. 

To find out the reasons for this registration in the file, please go to the National Bank of Belgium website. 

The minimum and maximum withdrawal amount depends on the payment method you choose:

• Withdrawal by bank transfer: €10 minimum and €25,000 maximum
• Quick withdrawal by Skrill: €15 minimum and €25,000 maximum
• Withdrawal in our establishments: 
  In a Circus Casino: €15 minimum and €2,000/day maximum
  At the Circus Casino Resort de Namur: €15 minimum and €3,000/day maximum

To get a prepaid card, you have several options:

• Paysafecard: find a sales point or order your card online on the paysafecard website
• Neosurf: create your online account on the Neosurf website

You can also buy your prepaid paysafecard, moneyclic and CASHlib codes securely online via Omnium secure.

Once you have your prepaid card, you can use it on our website to make a deposit in just a few clicks. To do this, click on “Deposit”, select your payment method as well as the amount you want to deposit, and click on “Validate”. You will then be redirected to the partner website where you will have to enter your details. Then what? Start to play!

Withdrawal requests are processed within 1 working day by our team. Then, depending on your bank, a period of 1 to 3 days is necessary for the money to be available in your bank account.

The total time therefore varies between 3 and 5 days between the request and the moment when the money is available in your bank account.

When a withdrawal is waiting for validation, it is not possible to make any other deposits. However, you can cancel an ongoing withdrawal via the menu “Account - Withdrawal history”.

Withdrawal requests in our Circus gaming halls are validated within 5 minutes following the withdrawal request.

Nevertheless, we advise you to always check the status of your withdrawal request in your withdrawal history. If your withdrawal shows the “Delayed by 24 hours” status, this means that it needs manual validation. In this case, you will be notified by email as soon as your withdrawal is validated and therefore available in your Circus gaming hall.

Yes. Unlike illegal websites that very often operate from tax havens out of control, the Circus website respects Belgian legislation, operates under the control of the Belgian Gaming Commission, and is based in Belgium.

Therefore, the money deposited on your Circus account remains secure in Belgium.

If you aren't able to make a deposit, there are several possible reasons:

• Your balance is insufficient: recharge your bank or prepaid card and try again
• You have made an error in your details (card number, expiration date, etc.): check your information and try again
• You have reached your use limit: try again later
• A technical problem occurred with the bank: try again later
• You have activated a break on our website: you must wait until the end of the period set to be able to make a new deposit

If you aren’t able to make a withdrawal, you might not have confirmed your registration by email. Go to your email inbox and look for the email we sent you when you registered at Circus. Also check your spam folder. Click on the link to confirm your email address, then try again. Another possible reason: your account hasn’t been authenticated yet. If this is the case, you will be automatically redirected to the page where you need to send your authentication documents. Once your account has been authenticated by our teams, you can make a withdrawal.

When a withdrawal request fails, you will always be notified by email. Also check your spam folder.

If despite all this the problem persists, please contact our customer service.

You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in your account. You can cancel a withdrawal if it shows the “pending” status. In this case, simply click the “Cancel” button.

If the “Cancel” button doesn’t appear, there are several possible reasons:

• Your request has already been processed and it is therefore no longer possible to cancel it
• Your account is being authenticated. Once your account has been authenticated, you will have the choice to cancel or make your withdrawal again.

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts.

Has the deposit amount been withdrawn from your bank account? Please contact our teams and explain that your bank account has been debited as well as the date and time of your transaction via our customer service.

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all your deposit attempts.

Has the deposit amount been withdrawn from your bank account? Please contact our teams and explain that your bank account has been debited as well as the date and time of your transaction via our customer service.

Please contact our teams and explain that your bank account has been debited as well as the date and time of your transaction via our customer service.

If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons:

• Your balance is insufficient: recharge your card and try again
• You have made an error in your details (card number, expiration date, etc.): check your information and try again
• You have reached your use limit: try again later
• A technical problem occurred with the bank: try again later

If despite this the problem persists, please contact our customer service.

Don’t forget that you can also make a deposit by bank card via Bancontact or by prepaid card via paysafecard.

If you try to make a deposit, but your transaction is refused by paysafecard or if you encounter a problem with the paysafecard payment page, there are several possible reasons:

• Your balance is insufficient: recharge your card and try again
• You have made an error in your details (card number, expiration date, etc.): check your information and try again
• You have reached your use limit: try again later
• A technical problem occurred with the bank: try again later

If the problem continues, please contact paysafecard by telephone at +3278481493 (from Monday to Sunday between 10:00 and 22:00) or by email at [email protected]

Don’t forget that you can also make a deposit by bank card via Bancontact or by HiPay.

No, you don’t have to pay any tax on the amounts you win by playing at Circus. For more information about tax on games of chance, go to the Belgian Gaming Commission website.

No, this is unfortunately not possible. Withdrawals can only be made using the same method that you used to deposit money on your account. It is a legal obligation that aims to fight money laundering.

No, we don’t take any commission from the deposits or withdrawals that you make on your Circus account.