You aren’t able to start a casino game? The game is frozen? Find the answers to all our players’ most frequently asked questions about our casino and dice games.
Circus offers a wide range of casino and dice games, separated into several categories:
Circus has class I and II licenses, on our website you will find the same types of games as those authorized in physical Belgian gaming halls and in casinos.
Stay tuned! Circus regularly adds new games to surprise you and to make sure you have as much fun as possible. And if you don’t know where to start, browse our best games category.
If you aren’t able to start a game or if it is stuck on the “loading” page, there is a high chance that your WiFi connection is too weak. We recommend connecting to the internet using an Ethernet cable.
Also check that you haven’t got another ongoing game as it is impossible to play several games at the same time.
If the problem continues, try to clear your browser’s cache by pressing the keys CTRL + MAJ + DELETE.
In addition, to enjoy maximum playability, we recommend using the Google Chrome browser.
Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information.
Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information.
To recover your game or your credits, generally all you need to do is wait a few moments (from a few seconds to 5 minutes) so your credits can update or a window appears to allow you to continue your game.
If this isn’t the case, refresh the page by clicking the F5 key on your keyboard or try to log out and then log back into the website.
If you haven’t recovered your credits or your game after 30 minutes, please contact our customer service
We are sorry there was a technical problem!
We do all we can to avoid technical problems happening. Despite this, technical problems can unfortunately sometimes occur and interrupt your game. Remember that your credits are never lost and all your gaming activity is saved in our machines.
If you have encountered a technical problem, our teams will be happy to help you and check what happened. Therefore, please don't hesitate to contact our customer service.
To read the rules of a game, start the game and click on the “info” icon, often represented by a question mark (?).
Depending on the game, this icon can be found in various places, such as in the settings, in the game itself or in the drop-down menu.
To read the general casino and dice game rules, check out our Tips & Tricks section.
Of course. Our platform adapts to all your devices, whether it’s your computer, your smartphone or your tablet. To make it easier, download our My Circus application. You can then more easily log in using Face ID, for example. You can also more easily access your favorite categories: casino games, dice games, sports bets, Circus Club, etc.
The winnings you get during a casino or dice game automatically appear on your account.
If that’s not that case, please wait a few minutes. If after 30 minutes, you still haven’t received your winnings, please contact our customer service.
When you play a game with real money, you play with the money you have deposited on your account. It is possible to withdraw your winnings in this game mode.
When you play a game in demo mode, you play with fictitious money. This can be useful if you want to try a new game before staking with real money or if you simply want to practice. It is not possible to withdraw your winnings in this game mode.
We are sorry to hear that you haven’t won yet!
Your chances of winning a game depend on what we call volatility. This corresponds to the winning frequency of an online casino game. There are 3 levels of volatility:
Remember that some games, like blackjack, need thoughtful playing and you can win thanks to your skills! To practice without risking losing money, remember that you can also play with fictitious money in demo mode.
Circus offers several categories of casino tournaments:
To learn more about our casino tournaments and how they work, read the tournament guide.