FAQ - Account and registration

If you aren’t registered, you have the option to play a demo game with a limited fictitious credit to see the quality of our online games. However, you can’t play or bet with real money and you therefore can’t win money or coins for the Circus Club.

By creating your account at Circus, you can continue to play in demo mode, meaning with fictitious money, as long as you want to practice or just for fun. In addition, you can play with real money as if you are in a real casino.

Registering at Circus is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and password and set your preferences.

You can also fill in your personal details in a few clicks with the itsme® application.

Then what? Start to play and try to win the jackpot by making a first deposit. To learn how to do this, read our guide for depositing at Circus.

You must be at least 18 years old to get access to the Sports section and at least 21 years old to get access to the Casino section.

• If you are younger than 18, you aren't allowed to register at Circus.
• If you are between 18 and 21 years old, you can register at Circus but you only get access to our Sports section.
• If you are older than 21, you get access to our Sports section as well as our Casino section.

Residents of certain countries are not authorized to register at Circus. If your country doesn’t appear in the list of residence countries available in the registration form, this means that unfortunately you are not legally allowed to register on our website.

People carrying out certain professions, such as notaries, magistrates, bailiffs and police officers, are not allowed to gamble and can therefore not register on this online gaming and betting site. By creating your account, you certify that you do not have one of these professions and respect the legislation in force in your country.

For more information about the professions banned from gaming, we invite you to read the Gambling Act of 7 May 1999.

No. Registration on our online gaming and sports betting site is completely free.

Once registered, you can start to play even without credit by selecting demo mode. However, to win real money, you must stake with real money and therefore make a deposit. To learn how to do this, read our guide for depositing at Circus.

If you aren’t able to register, you might already have Circus account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance on respecting the legislation in force. Therefore, it is prohibited to have several accounts at Circus.

Have you forgotten your login details? Click on “Forgotten your password?” in the “Log in” menu and enter your email address. If you are already registered on our website, you will receive a link to choose a new password and recover your account.

If this isn’t the case and you still aren’t able to register, please contact our customer service.

Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Circus respects this obligation.

When registering, you must provide us with your personal information. These details are checked by our teams. You will then be invited to provide us with identification documents that will allow us to authenticate your account.

If you registered using the itsme® application, the authentication will be done automatically. Therefore, you won’t have to send any documents.

Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission.

As a 100% legal website, Circus places great importance on respecting the privacy and confidentiality of your data. Therefore, you can send us your documents without any worries. For more information, check out our Privacy Policy (PDF).

Once you have sent us the necessary documents, our teams will verify them. This takes on average 24 hours during our customer service opening hours. For your security, you might be asked to send additional documents to ensure the accuracy of your details. The processing time is therefore likely to vary as a result.

No. The legislation prohibits having several accounts on the same gambling website. This is why you must provide us with your national registration number when you register.

To retrieve your username or password, click on “Forgotten your password” in the “Log in” menu and enter the email address linked to your account. You will then receive a link to choose a new password and recover your account.

If you haven’t received an email, check your spam folder or junk mail. If the email is also not in your spam or junk mail, or you have forgotten the email address linked to your Circus account, please contact our customer service.

We’re sorry to see you go! Haven't found what you were looking for? Remember that Circus does all it can to always offer you more games, sports events and new things to satisfy you as much as possible.

Would you like to leave because you are worried about developing a gaming addiction? Remember that there are several tools that allow you to control your activity, such as breaks, temporary self-exclusion or a deposit limit. To learn more, check out our Responsible gaming section.

Despite everything, would you like to delete your account? Please contact our teams using our contact form.

If you can no longer log in to your Circus account, there are several possible reasons:

• You have entered the wrong password several times. For your security, your account has therefore been blocked. To recover it, please contact our customer service.
• You have activated a 6-month self-exclusion. If you have activated a temporary self-exclusion on our website, your account is blocked until the end of this period. To recover your account at the end of the 6 months, please contact our customer service.
• You have been banned from gaming by the Belgian Gaming Commission. It is no longer possible to access your account.
• You have infringed the rules of use of our website. For more information, please read our general conditions of use (PDF).
• A technical problem could have occurred on our website. Please try to log in again later.

If the problem continues, don't hesitate to contact our customer service.

Your account could be temporarily suspended for several reasons:

• You have entered the wrong password several times. For your security, your account has therefore been blocked. To recover it, please contact our customer service.
• You have activated a 6-month self-exclusion. If you have activated a temporary self-exclusion via our website, your account is blocked until the end of this period.
• You have been banned from gambling by the Belgian Gaming Commission. It is no longer possible for you to access your account.
• You have infringed the rules of use of our website. For more information, please read our general conditions of use (PDF).
• A technical problem might have occurred on our website. Please try to log in again later.

If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. To recover access to your account at the end of the 6 months, please contact our customer service.

If you have requested a gaming ban from the Belgian Gaming Commission, you have the option to cancel it. How? By sending a signed registered letter containing a copy of your identity card to the following address:

Belgian Gaming Commission

Cantersteen 47,

1000 Brussels

After a waiting period of 3 months from the receipt of your request, you can recover access to our online gaming and sports betting website.

However, it is important that gaming remains fun and never becomes an addiction. If you think you have developed an addiction, there are solutions. For more information, check out our responsible gaming page.

Yes. You are obliged to inform us of any changes to your personal information.

If you would like to change the email address linked to your Circus account, please contact our customer service and provide a copy of the front and back of your identity card with your new address.

To change your personal details, go to your account and then into the My details tab

You can only change your postal address. If you would like to change other details (email address, telephone number, etc.), please contact our customer service.

If you think your account has been hacked, the first thing to do is change your password. How? Log in and choose a new password in your account settings.

Then, contact our teams by email at the address [email protected]

If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link to confirm your registration.

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer service.

Remember that you can choose your preferred methods of communication by disabling some and not others. Also remember that by unsubscribing, you risk missing great promotions or unmissable events!