Frequently asked questions

A question about our casino games or sports bets? A technical problem? A doubt about your account settings? Find the answers to all our players’ most frequently asked questions.

Account and registration

> Do you have to register to play at Circus?

> I can’t log into my account. Why?

> How long will it take for my account to be authenticated?

> Can I have several Circus accounts?

> I would like to change my email address. How do I do it?

Casino and dice games

> What is demo mode?

> I never win! Why?

> I’m not able to start a game or the game stays “loading”. What should I do?

> A technical problem made me lose money during a game. What should I do?

Sports betting

> Can I cancel a sports bet?

> What is Cash Out?

> I placed a sports bet but the match was interrupted or canceled. Will I be refunded?

> What are the differences between a single, combined and system bet?

Deposits and withdrawals

> I’m not able to make a deposit. What should I do?

> I made a withdrawal request, but I’ve changed my mind. Can I cancel it?

> I made an online withdrawal. When will the money be available in my bank account?

> Do I have to pay tax on my winnings?

Your perks

> Why don’t you give deposit bonuses anymore?

> How does the Circus Club work?

> I haven’t received my Circus Club gift yet. Is this normal?

> How do you win POINTS and COINS in the Circus Club?

Tournaments

> How do I register for a tournament?

> Can I appear several times in the leaderboard?

> What happens if there is a tie in a tournament?

> What is a “Rebuy” and an “Add-on”?

> I’ve won a tournament! When will I receive my winnings?

Security and responsible gaming

> Is Circus a legal online casino game and sports betting website?

> I am worried about losing too much money when playing. How can I set myself limits?

> A friend or member of my family is addicted to gaming. How can I help them?