Play safely

We are doing everything we can to ensure that you are welcomed back in the best health and safety conditions possible. Discover the different measures below that have been put in place:

  • It is obligatory for everyone to wear a mask
  • Availability of hand sanitizer
  • Machines and seats are regularly cleaned by staff.
  • Increased aeration of premises and intensified filtration
  • Physical distancing
  • Limited number of people allowed at the reception and in the establishment
  • Separation system between slot machines
  • Bars and restaurants are temporarily closed

We welcome you

to the Grand Casino de Namur:

  • The Casino is open from 09.00
  • The Casino bar is open
  • The Casino bistro is open

to our Circus casinos:

Health safety measures 

Check out the video to discover the health measures taken in each area of the establishment :

Reception / Welcome

- It is obligatory for everyone to wear a mask.
- Compulsory to sanitise your hands on arrival. 

- Hand sanitiser is provided.
- Limited number of people allowed in the reception and the establishment, which feature distancing floor markers.

Slot machines

- It is obligatory for everyone to wear a mask.
- Hand sanitiser is provided.
- Machines and seats are regularly cleaned by staff. Disinfectant sprays are available if you would like to clean the machine yourself.
Sealed bins are available for disposing of used masks and gloves.
- Increased ventilation of the premises and better filtration.
- Separation systems between slot machines: protective panels or a good distance maintained between machines.

Bar

- Open

Smoking area / Terrace

- Only one person can go in the smoking area at a time.

- Games terrace open.

- Regular disinfection of surfaces.

- Social distancing enforced.

Cashier desks

- It is obligatory for everyone to wear a mask.
- Regular disinfection of surfaces
- Protective panels.
- Distancing floor markers.

Toilets

- Hand sanitiser is provided.
- Regular disinfection of surfaces.
- Social distancing enforced.

Restaurant*

- Open

*These areas are only located at the Grand Casino de Namur

Frequently asked questions

I would love to come back and play at Circus Casino, but is that wise? Which sanitary measures have you put in place to protect my health?

Your safety is our priority and your Circus establishments are doing everything in their power to welcome you, without putting your health at risk, in the safest possible conditions and in accordance with government measures. Therefore, strict safety and hygiene measures have been implemented within our establishments:

·        It is compulsory to wear a mask in all our establishments. If you do not have a face mask, we will give you one at the reception desk.

·        Hand sanitiser and gloves are provided and it is compulsory to sanitise your hands on arrival

·        Social distancing measures: floor markings, protective panels between machines, removal of every other seat and machine, limiting the number of people allowed in an establishment at a time, etc.

·        Hygiene measures: regularly disinfecting machines and surfaces, provision of disinfectant wipes, regularly ventilating the premises, improving filtration and installing closed bins.

My Circus Casino reopens after the lockdown. Will I be able to enjoy all the usual services right away?

At Circus, we are opening our doors to you while respecting government measures. As a result, not all the services you are used to will be available.

·        The reception, cash desk, slot machines, electronic roulettes and toilets can all be accessed in accordance with the safety and hygiene measures.

·        The bar will reopen without any provision for seating or the option of drinking at the bar.

·        The restaurant will reopen in accordance with the recommended guidelines for restaurants.

·        Access to the smoking areas is limited to one person at a time.

·        Traditional games will be available again from 9 june from 6pm. It is obligatory to wear a face mask and sanitise your hands

Are the Circus Casino opening hours the same during the gradual lifting of lockdown restrictions?

To discover the opening hours for the Circus Casino you usually visit, please check our list of casinos.

My Circus Casino is reopening. Can I come with someone else?

Yes, as long as you respect government measures. Please refer to the latest government measures to find out who can accompany you. At Circus, everything is in place to ensure your safe return to our establishments. Whether you come alone or with a friend or relative, always respect the hygiene and social distancing measures in force.

 

Do you have any other questions? Please don’t hesitate to contact us.

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Terms and conditions of use

Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.

Legal limit of €500

Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit, and specifies that “no increase in this limit can be granted at this time”.

Circus.be wishes to apply this rule, however without penalising players, as the situation is due to the Belgian Gaming Commission’s inability to set up a verification system with the Belgian Central Individual Credit Register despite the fact that a period of 18 months has elapsed since the publication of the Belgian Royal Decree on 25 October 2018.

Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.

In this context:

  • If you are already registered on our website and have already deactivated your “legal” limit, nothing changes for you. If you wish to do so, you way reactivate the “legal” limit on your personal settings page. To deactivate this limit again later, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you are already registered on our website and have not yet deactivated your “legal” limit but wish to do so, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you have just registered on our website and you wish to deactivate your “legal” limit, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you live outside the Kingdom of Belgium, you are not subject to this check. If you decide, or have decided, to deactivate the “legal” limit, you undertake in doing so to play in a responsible manner and accept that we cannot be held liable due to the fact that it is impossible for us to comply with the aforementioned Royal Decree.

You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.

Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.

We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.

If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil

You are self-excluded for the moment

You have been excluded from our website at your request for a 6-month period.

To have your self-exclusion cancelled, please contact our customer service.